Wake-Ups Online Orders are shipped via Canada Post. Regular Parcel™ or Xpresspost™ options
can be selected at checkout.
Free Shipping is available on orders of $40 or more before taxes. Orders fulfilled with free shipping
are sent via Canada Post Regular Parcel™. Orders are shipped within 1-2 business days (Monday to Friday)
of being received, with the exception of holidays. Once your order ships, a notification with tracking details
will be sent to the email provided at checkout.
Questions about online orders can be directed to our customer support team at email@example.com
How long will it take for my order to arrive?
Below is a list of estimated shipping times for Canadian orders fulfilled from our Ontario distribution centre.
Delivery times are estimates and will vary based on destination, weather and mail volume experienced by Canada Post.
Do you ship internationally?
We do ship to destinations outside of Canada but we cannot guarantee delivery times.
Do you ship to PO Box Addresses?
When placing your order please ensure the address you provide is a physical address and doesn’t contain any PO Box addresses, as we do not currently ship to them.
Will all of my items be shipped together?
We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.
Can I track my order?
Once your order has shipped from our Ontario distribution centre, we will email you with a shipping confirmation containing a Canada Post tracking number, which you can use to track your order.
My order hasn’t arrived and it says that it has been shipped, what can I do?
Once your order is shipped from our Ontario distribution centre, you will receive an email with a shipping confirmation containing a Canada Post tracking number, which you can use to track your order.
Didn’t receive a Tracking Number?
Contact us at firstname.lastname@example.org or 416.642.6399 and our Customer Support Team will be happy to help.